Shipping Policy

Shipping within Canada

Earrings include Free Shipping within Canada. These packages are sent as regular letter mail and will not be tracked.

All other items are shipping via Canada Post - Expedited Shipping.

Shipping rates for all other items are calculated based on order value. 

US Shipping

Earrings are shipped via Canada Post as a regular small parcel with US Shipping rates beginning at $8.99*.

All other items are shipped with USPS Priority Shipping. Rates begin at $11.99*.

Duties and custom charges are NOT INCLUDED and are the responsibility of the recipient. 

Processing and Shipping Times

Earring orders are processed on Mondays and will be sent out within 5 days of processing. 

All other products are made to order in Canada. You can expect your order to arrive three (3) weeks from date of order.* 

*Please Note: Due to high production volumes, delayed shipping times during the Covid-19 pandemic and peak holiday shopping times we cannot guarantee our ideal processing and shipping times. We appreciate your patience. 

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). For items shipped with tracking, your tracking number should be active within 48 hours of shipping.

Earrings are not shipped with tracking. 

International Orders

At this time we only offer shipping within Canada and the United States.

Please send any questions to hello@originalmarmalade.com.

Damaged or Lost Packages

Marmalade assumes no responsibility for lost items during shipping and we cannot guarantee the weather and delivery conditions or damage caused to the outside of the box. If you've received your order damaged from shipping or it has been lost please contact the shipment carrier to file a claim. *For damaged items, please save all packaging materials and damaged goods before filing a claim.

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